Refund policy

REFUND POLICY

Made to order Every painting is hand-painted to order for you, in the size and style you choose. Because each piece is made specially, we don't offer refunds or exchanges if you simply change your mind, so please choose carefully. If you're unsure, our personalised art styling service can help you pick the right piece and size before you order.

See it before it ships Before your painting is packed and shipped, we email you a photo of the finished piece. If something doesn't match your order, tell us straight away and we'll work with you to put it right.

Damaged or faulty items If your painting arrives damaged or has a fault, please contact us within 7 days of delivery with photos of the artwork and the packaging. We'll arrange a repair, replacement or refund.

Your rights under Australian Consumer Law Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.

How to contact us To start a claim, please get in touch through our Contact page with your order number.